Handling Grievances, Dispute Resolution, Discipline and Termination

Mercure Hotel Bugis
122 Middle Road, Singapore 188973
21 October 2016


In your daily dealing with your staff, you need to motivate and guide them. If an employee has a grievance, how do you help him or her to resolve the matter? As supervisor, you have to know the grievance procedure.However, at times, you also need to counsel and discipline them. What do you do if someone is not prepared to listen andaccept your counseling and advice? How do you handle a staff who may just need to learn the hard way – discipline?When taking disciplinary action, how do you know you are being fair? If the company is unionized, how would the Union react to your disciplinary action? What if they allege victimization? What should you do if the employee is not happy and take up the issue as a grievance with his/her union?
Some employees may still not behave themselves inspite of your effort to correct their behaviour. In such instance, the next best option is to take the most extreme form of action – dismissal.
If you need to resort to terminating their service, how do you know the action is justified? In a nutshell, how do you discipline and punish recalcitrant staff and still gain the respect and trust of your staff? Well, if you want to know how to develop a positive working relationship with your staff and handle disciplinary action with confidence, this is the Workshop for you.


Course Outline

  • Grievance and Grievance-Handling
    • Understanding grievances and why employees raised them
    • Common grievances
    • Negative response to grievance
    • Consequences of mishandling grievances
    • Handling grievance effectively
    • Company’s grievance-handling procedure and what you need to do
    • Handling union members
    • Case-studies
  • Discipline and Disciplinary Action
    • What is discipline?
    • Why need to discipline?
    • How do you discipline a staff without fear or favour?
    • Progressive Discipline
    • Golden Rules in Discipline
    • Hot-Stove Rules
    • Common types of discipline
    • Company’s Code of Conduct & Discipline
    • What are the common kinds of disciplinary infractions?
    • How do you know the disciplinary action is fair?
    • How do you determine what level of progressive discipline is appropriate for the offence?
    • Case-studies
  • Termination of Service
    • Contract and contractual rights
    • Termination with notice
    • Payment in lieu of notice
  • Dismissal
    • Dismissal without notice
    • Holding an Inquiry
    • Right of staff to appeal for wrongly dismissal
    • Consequences of wrongful dismissal
    • Victimization of union officials
    • Handling dismissal effectively
    • What must you do before resorting to dismissal?
    • How can you ensure the dismissal is justified and fair?
    • Case-studies
  • Developing Positive Working Relationship with your staff
    • Dos and Don’ts
    • Handling different types of staff


Who Should Attend?

  • Department Heads,
  • Managers,
  • Supervisors,
  • Executives and all staff who have subordinates under them


The Facilitator

Chia Boon CherMr Chia Boon Cher has over 16 years of experience in the Ministry of Manpower before he joined the private sector in 1990. At the Ministry, he held various appointments including Enforcement Officer (Labour Inspectorate), Assistant Director (Conciliation) and the Registrar of Trade Unions. His experiences encompassed enforcement of the various labour laws including the Employment Act and conciliation of trade disputes. He also has wide knowledge of human resource management and industrial relations, having worked in Singapore National Employers’ Federation (SNEF), foreign multi-national companies (like SmithKline Beecham) and large local corporations (like ST Aerospace).

He obtained his MA, HRD from George Washington University and BSc (Econs)(Hons, 2nd Upper) from London University. For the past 14 years, he has been sharing his experience and expertise in the field of labour laws and practices through lectures, talks and workshops in NTUC, SIM, SNEF, MDIS, SHRI, PSB Academy, Lee Kuan Yew School of Public Policy (NUS), and private organisations. Mr Chia is currently the Principal Consultant of his own firm, Action Consulting & Training, providing training and consultancy services in the field of employment relations and human resource management. His clients include MAS, SATA, Sentosa Development Corporation, CIAS, SATS, Shell Eastern Petroleum Pte Ltd, Tiger Airways, Singapore National Eyes Centre, National Kidney Foundation, National Cancer Centre (Singapore), Changi General Hospital, SMRT, Sembcorp Industries Pte Ltd, Jurong Shipyard, Marina Bay Sands, Resort World at Sentosa, etc.He is the author of the books: “Practical Guide to the Employment Act for Good HR Practices” and “Practical Guide to the Employment of Professionals, Managers and Executives (PMEs) for Good HR Practices.”


“Very informative session and applicable to work”. ~ Debbie Soh, Courts (Singapore) Pte Ltd

“Trainer is able to give real-life examples, good”. ~ Jenny Lee, InterContinental Singapore

“The real cases provided give us a better understanding of the topic being discussed”. ~ Karen Tan, Tyco Fire and Security

Early Bird (before 22 August) – SGD 529 per delegate
Standard (after 22 August) – SGD 588 per delegate
Group Rate (group of 3) – 4th delegate free for every group of 3

  • Only 1 discount rate applies.
  • All fees are in Singapore Dollars.
  • The program fee is inclusive of lunch, 2 refreshment breaks and all workshop materials
  • Confirmation of your registration will be emailed to your company upon receipt of full payment.
  • All participants who complete the program will receive a Certificate.
  • Singapore-incorporated companies can enjoy up to 400% tax deduction or 40% cash payout under the IRAS PIC scheme for training of employees. For more information, please visit: iras.gov.sg
  • No cancellation will be allowed upon payment, but attendance by a replacement delegate from your company is allowed. No refund and full fees will be charged for cancellation or non-attendance.
  • When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.
  • Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.
  • APIC reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.


Alternatively, you may contact Polly at polly@apicsingapore.com  or +65 6255 5076 for more info on Group Rate and Bundle Deal.